Last Updated: 2025/03/27
This Privacy Policy explains how onemsg.io (“we”, “our”, or “us”) collects, uses, shares, and protects your personal data when you use our WhatsApp messaging services via a session-based browser interface or API (“Service”). By using the Service, you agree to the terms of this Privacy Policy.
1. Introduction
1.1. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use onemsg.io, a platform that enables WhatsApp messaging via a session-based browser interface or API (“Service”).
1.2. By using the Service, you consent to the practices described in this Privacy Policy, including data processing necessary to enable messaging functionality through the WhatsApp Web ecosystem.
1.3. onemsg.io is an independent platform and is not affiliated with, endorsed by, or sponsored by WhatsApp Inc. or Meta Platforms, Inc.
2. Information We Collect
2.1. Personal Information
We may collect personal information such as:
- Full name
- Email address
- Phone number
- Company name
- Login credentials
- Billing or payment details (if applicable)
2.2. WhatsApp Account Data
- WhatsApp phone number
- Connected session data (session tokens, device info)
- WhatsApp Business Profile data (if applicable)
2.3. Message Logs & Metadata
- We collect message metadata including sender/receiver identifiers, timestamps, message type.
- Message content may be temporarily stored where required for core Service functionality, such as delivery monitoring, debugging, and user support.
- Messaging occurs via a session-based browser interface or API, similar to how WhatsApp Web functions.
2.4. Usage Data
We may also collect:
- IP address
- Device and browser information
- Access timestamps
- Page activity and usage logs
3. How We Use Your Information
Your information is used to:
- Deliver and operate the Service
- Maintain system performance and availability
- Respond to support requests
- Perform service analytics and improvements
- Prevent fraud or abuse
- Comply with legal obligations
4. Legal Basis for Processing
We process data based on:
- Consent (when you submit information)
- Contractual necessity (to provide you the service)
- Legal compliance
- Legitimate interests, such as platform security or analytics
5. Data Sharing and Disclosure
We may share your data with:
5.1. Third-Party Providers
We use trusted third-party providers for services like:
- Hosting and infrastructure
- Analytics
- Customer support These providers are bound by data protection agreements and only process your data as needed to fulfill their role.
5.2. Legal Authorities
We may disclose your information to regulatory or law enforcement authorities when legally required.
5.3. Business Transfers
In the event of a merger, acquisition, or restructuring, your information may be transferred to a successor entity.
6. International Data Transfers
We may transfer your information to servers located in the UAE, EU, or other jurisdictions. In doing so, we implement adequate safeguards (e.g., Standard Contractual Clauses or other legal mechanisms) to ensure compliance with EU GDPR and UAE data protection laws.
7. Data Retention
- We retain personal data only for as long as necessary for the purpose for which it was collected.
- Message logs and related metadata may be kept temporarily to support system operations, debugging, or analytics.
- You can request data deletion at any time by contacting us (see Section 12).
8. Data Security
We take your data security seriously and implement:
- End-to-end encrypted messaging (in line with WhatsApp Web behavior)
- Role-based access control
- Secure data storage
- Regular vulnerability scans
However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Rights (EU and UAE Residents)
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent
- Data portability
To exercise any of these rights, contact us at [email protected]. EU users may also contact their local Data Protection Authority.
10. Children’s Privacy
This Service is not directed to children under 13. We do not knowingly collect data from children. If you believe a child has used our Service, please contact us and we will delete the data immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting an update on our website or sending an email. Changes take effect upon publication unless otherwise stated.
12. Contact Us
For questions, data requests, or complaints, contact us at:
Email: [email protected]
Website: https://onemsg.io
By using our unofficial WhatsApp API service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
